If you’ve got a site, a problem could always crop up and it does not automatically have to be related to the web hosting service. For example, something might go wrong when you bring a software application up to date or some critical data may be modified or deleted by accident. Regardless of what the nature of the problem is, you’ll need to contact the support team and ask them to recover a backup or to help you resolve the problem that you’re confronting. How timely they’ll do that will determine the amount of time that your sites will be unavailable. For given sites like social networking sites or e-commerce portals, a lengthened unavailability often means losing users and money. Hence, it’s extremely important that you use the services of a hosting company that provides not only a very good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to obtain an answer to an email or a client support ticket. Irrespective of when you contact us, we’ll assist you within no more than sixty minutes with any technical and sales questions that you might have. As a matter of fact, our real reply time almost never surpasses twenty-thirty minutes. Since we are on duty 24/7/365, you’ll always receive assistance in a timely manner and we are aware of just how crucial this is in the electronic world. As soon as you contact us, we will answer your questions. If you face any technical issue, we will solve it on your behalf, or we will give you all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our prompt support services. You will receive an answer to any support ticket submitted through the web hosting Control Panel or email sent to our customer and tech support team in less than an hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes substantially less time to explore and rectify a problem. We will supply you with more information in case the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be the same and given the fact that our support team will be at your disposal night and day, you will get immediate help for virtually any general, billing or technical issue regardless of what time of day or night it is.