If you have purchased a web hosting plan and you’ve got certain enquiries about a given function/feature, or in case you have experienced a certain difficulty and you require assistance, you should be able to get in touch with the respective help desk staff. All web hosts deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, because the easiest way to deal with a problem most often is to use a ticket. This mode of correspondence makes the replies sent by both sides simple to follow and allows the tech support team representatives to escalate the problem in the event that, for instance, a sysadmin has to become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to use at least 2 different accounts to get in touch with the technical support team and to actually administer the hosting space. Incessantly switching from one account to the other could often be a bore, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting services
isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you will be able to access it whenever you need with just several mouse clicks, without the need to sign out of your account. The ticketing system features a quick-search field, which will help you track down de facto any support ticket that you’ve sent in the past, if necessary. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a specific issue even before you actually post a ticket. The response time is maximum 1 hour, which goes to say that you can obtain quick assistance whenever you need one and in case our client service staff suggests that you do something within your account, you can do it straight away without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting services
, which means that you will not require another platform to contact our technical support team – you can do it on the spot in the event that you encounter a complication. Posting a new ticket takes several mouse clicks and tracking down an older one is just as simple. With our smart search box, you can swiftly track down any ticket that you’ve submitted in the past. You can send a ticket whenever you need since our customer service staff representatives are available 24/7 and answer in no more than one hour, even though it seldom takes that much to get help. With the Hepsia Control Panel, you will have everything in a single place and you can forget about needing to use two or more platforms to fix a simple problem.