Client Support Channels
A One–Hour Response Guarantee
All your assistance requests will be responded to in maximum one hour after the support ticket or email was submitted. If your issue requires additional assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to let you know that more time will be needed for finding the optimal solution. And if you order our Admin Services package, all of the tasks included there will be carried out whenever you desire.
An Outstanding Help Desk Support Service
Our help desk support team will be at your disposal twenty–four–seven should you require assistance working with the Web Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated hosting server. Furthermore if you need help handling the regular admin tasks on your dedicated hosting server, you can have a glimpse at our Admin Services package, which includes backup hard disk space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
We have equipped our Web Control Panel with a comprehensive knowledge base, which features detailed explanations of its features and functionalities. In addition, we have prepared detailed video tutorials that will further show you how to carry out a certain action or resolve a frequently encountered issue. The educational articles and the video tutorials are easily reachable from every Web Control Panel section through the Help and Videos buttons in the top right corner.