When your web hosting service provider supplies live chat support, you'll be able to speak with a representative live and find out useful information or get a problem resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with world wide web access, so that you will not pay any charges in the event that you're in a different state or country. What's more, it is a lot quicker to copy and paste information for example domains, usernames or error messages in other words details that are sometimes hard to give to the other side on the phone. The real-time chat is also a much faster solution to contact your web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some situation requires a little more time to be taken care of, you'll be able to do something different while you wait for support on the live chat, so that you will not lose time - something that's not possible if you're on the phone.
Live Chat Support in Shared Web Hosting
Together with the telephone and ticket support, we supply live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more details about the shared web hosting services that we supply if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for solely technical issues you will need to open a trouble ticket to the technical support, as such issues need additional time to be taken care of, you can still get in touch with us on our live chat for some tech details. For example, we can assist you to set up an email address in your e-mail client or troubleshoot numerous problems, saving you a long time. Even if our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, so that any time you have any questions about our Linux semi-dedicated hosting services, you can speak with our customer support team whenever you need regardless if you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, but we can assist you with a lot of technical questions as well. We can help you pick the proper package for your sites in case you don't have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with setting up your new email address on your personal computer or smart phone - all the abovementioned will be done promptly because our live chat service is accessible all the time, each and every day. No matter when you require assistance, you're able to chat with an agent and save a long time.