When your web hosting service provider supplies live chat support, you'll be able to speak with a representative live and find out useful information or get a problem resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with world wide web access, so that you will not pay any charges in the event that you're in a different state or country. What's more, it is a lot quicker to copy and paste information for example domains, usernames or error messages in other words details that are sometimes hard to give to the other side on the phone. The real-time chat is also a much faster solution to contact your web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some situation requires a little more time to be taken care of, you'll be able to do something different while you wait for support on the live chat, so that you will not lose time - something that's not possible if you're on the phone.
