Customer Support

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The accessibility to the customer and tech support that a shared web hosting company provides will tell you a lot for the services which they provide too. When you are allowed to use only e-mail messages and / or tickets, you have most likely discovered some reseller not the actual web hosting provider. When this is the case, you'll have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for further assistance. When the provider provides you with several ways of communication with short response time available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll reap the benefits of prompt assistance and high quality support because they will have instant access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always much better to contact your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 customer, billing and tech support for all of our shared web hosting services. Even if you are not our customer yet and you have questions, we can assist you without delay and supply you with the needed information, in order to give you a choice to make the very best decision when you purchase your new web hosting account. We're available at any moment, including holidays and weekends, and we offer multiple ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have several phone numbers around the world, so you can call the one that is closer to you. The maximum response time for your emails and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will help you choose the most suitable plan or offer you info about our servers, so as to confirm whether the system requirements for your websites are met. When you are a current customer, you also have the option to get in touch with us through e-mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you employ these 2 methods of correspondence, you will get a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other service providers, even big ones, you are able to compare the reply time considering that it ordinarily takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

If you acquire a virtual private server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. If you're a current customer and you're looking for assistance with a technical issue which requires additional time to investigate or resolve, you can open a support ticket through your billing account or you can send an email and we'll take care of the trouble and send you a reply within one hour. The response time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes less than 30 minutes to receive support. Our support service covers the VPS as well as all the pre-installed software it includes, so in case you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum answer time guarantee, you will enjoy prompt support when you purchase a dedicated server through our company. Our customer and technical support teams are available 24/7/365, therefore if you open a support ticket from your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the better option if the matter in question needs more time to be solved or when it has to be given to our admins, since it is far more convenient to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to call us or talk to a live representative through our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.