Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Answer Guarantee

  • Our group of qualified professionals will try their best to reply to your advice demands in less than 1 hour. If, however, the issue you have experienced demands help from the Administrators’ =Department,= we are going to address the ticket to the administrator on shift and will write a comment to let you know.

  • Top quality support service
  • Top–class Customer Help Service

  • We’ll be on line for you 24/7/365 to supply guidance and customer support and to assist you with any problem that you could run into when dealing with your virtual server. We are able to support all pre–installed apps, like your OS, server administration panel (dependent upon the VPS type) and the Online Control Panel produced solely by our developers.

  • Intuitive help center
  • An Informative Help Section

  • A complete and consistently updated knowledge base is incorporated into our in–house built Online Control Panel. It includes quick tips about how to carry out all of the main website managing tasks. The Help zone features in–depth how to content articles and step–by–step video lessons. You can gain access to the Help zone by clicking on the Help or Video buttons in the top right part of each Control Panel section.