Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be dealt with in maximum 1 hour after the support ticket or email was received. If your issue requires additional assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, in a timely manner then leave a note to let you know that more time will be needed for arriving at the best solution. If you make use of the Managed Servers package, any of the services included there will be executed whenever you prefer.
A Top–Quality Support Service
Our customer support team will be at your disposal twenty–four–seven if you need help with our Online Control Panel or with any of the apps that we pre–install for your convenience on the dedicated hosting server. What is more if you require help with all the ordinary admin tasks on your dedicated server, you can take a look at our Managed Servers package, which includes backup disk storage space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Section
Our Online Control Panel has been pre–installed for each dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can perform. Most instructional articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each Online Control Panel section.