In the event that you've ever had a cloud hosting account in the past or you have dealt with any other type of online service, you probably know from your personal experience that for many things it is better to speak with a live person over the phone instead of exchange support tickets or email messages. If you'd like to learn more about a service before you order it or when something small-scale needs to be done, for instance, it will be easier and a lot faster to get it done real-time. If you're given the option to get in touch with representatives over the phone, it's very likely that you're working with a real website hosting supplier, not a reseller. The level of support that you'll get over the telephone varies between different suppliers - from very general matters to experienced tech support. Generally the majority of suppliers offer pre-sales assistance and first level phone support, while more complex technical matters are resolved through email and tickets.

Phone Support in Cloud Hosting

We know that having the option to speak with a live consultant is rather important, for that reason we have three support lines globally (USA, UK and Australia) and you're able to reach us on the phone for fourteen hours a day. If you consider getting one of our cloud hosting plans, for instance, you can give us a call and find more about our services prior to ordering so as to make sure that we do cover all of the system requirements for your web sites. After the purchase, you will be able to call us about all of the sales or billing issues you may have, or receive any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you want to find out more about the plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complex problems may require a ticket so as to give time to our technical support team to investigate, we'll assist you with various technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. If you're in a different country, we also have an international number where you're able to reach us.