If you’ve ever got any queries relating to the web hosting service in general or you experience a problem with your sites, you’ll have to get in touch with the hosting company’s technical support team. It may not matter how fast they’ll answer when you've got a generic enquiry, but a problem such as a thwarted script update, for example, may lead to your website becoming broken or unreachable online. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer goods or services online, any outage will affect your site damagingly and you can lose current or prospective visitors. Lots of web hosting providers, chiefly resellers, reply to emails and trouble tickets within 24 hours, but in the Internet sphere that’s much too long, since customers will rarely revisit a site that isn’t working correctly for extended periods.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any trouble ticket that you open or any email that you write is just sixty minutes, even if you contact us on weekends and public holidays. Regardless of the essence of your enquiry or problem, we’ll help you out straight away and will supply you with the needed information to troubleshoot any problem with your sites. The real reply time normally does not surpass fifteen-twenty minutes, so you can forget about waiting around for hours on end to get a problem solved or what is even worse than that – waiting around one whole day only to obtain an answer that more information is needed while nothing’s solved. We’ll assist you in a timely fashion simply because we realize just how priceless time can be in the dynamic electronic realm. The 60-minute response time guarantee is valid for any technical or billing enquiry that you may have related to our cloud hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a technical support ticket via your hosting Control Panel or send an email concerning your semi-dedicated server, you will obtain a response within less than sixty minutes. You can contact us whenever you need in regards to general, technical or billing matters and considering the fact that we are working 24x7x365, you’ll always obtain assistance without any delay. Based on the specific issue or question, we will give you more information, solve the predicament if it has been caused by something that is within our reach or instruct you on what to do on your end in case you have to modify a given setting for a software application that we cannot access. You can just forget about waiting for a whole day for each single response. In fact, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.