If you’ve purchased a web hosting package and you have some questions associated with a given feature/function, or in case you have experienced a certain challenge and you need help, you should be able to touch base with the respective customer support staff. All hosting companies use a ticketing system no matter if they offer other ways of contacting them apart from it or not, due to the fact that the best way to deal with a problem most often is to use a ticket. This kind of correspondence renders the responses sent by both sides simple to track and permits the customer care staff representatives to escalate the case in the event that, for instance, a sysadmin should step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you must have no less than 2 different accounts to contact the tech support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts might often be a headache, not to mention the fact that it takes quite a long time for most web hosting companies to reply to ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your website files or editing various account settings. The ticketing system is being strictly monitored 24x7x365 by our customer support staff members and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to obtain support. In stark contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing issue. Also, you can read a selection of articles, which will help you handle the most commonly encountered issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated plans, which means that you won’t require another support platform to contact our help desk support team – you can do that on the spot the moment you stumble upon a challenge. Sending a new ticket requires a few clicks of the mouse and finding an older one is equally easy. Using our intelligent search functionality, you can swiftly track down any ticket that you have already submitted. You can submit a ticket at any given moment whatsoever as our client service team members are at your disposal 24-7 and reply in no more than 60 minutes, even though it rarely takes that much to obtain help. With Hepsia, you will have everything in a single location and you can just forget about having to sign in and out of 2 or more platforms to fix a simple issue.