24/7 Customer Support in Cloud Hosting
Our cloud hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you are a current client and you have a question or a issue, you will be able to contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any troubles which require extra time to research and resolve. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted maximum reply time of only 1 hour, which means that whatever the trouble is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you will be able to take advantage of our 24/7 tech support services even on official holidays. All of your websites will be available constantly and so will we. With numerous contact options, you're able to choose the optimal method to get in touch with us and inquire about our services if you do not have an account yet, or request assistance in case you are already one of our customers. You will be able to call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour response time guarantee, though it hardly ever takes more than 20 mins to receive assistance regardless of the complexity of the problem. With our customer and tech support services, we'll be there for you every time you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you are a current customer and you want help with a technical issue that requires additional time to analyze or resolve, you are able to open a support ticket through your billing account or you can send an email message and we will take care of the trouble and send you a reply within 1 hour. The response time is warranted 24/7, including weekends and holidays, yet for the majority of issues it takes a maximum of 30 minutes to get support. Our support service covers your VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer come with 24/7 support via several means of communication and with a 1-hour max response time warranty. In case you want to learn more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers we have around the world or you could use our live chat service and speak to a live representative. For entirely tech issues which need some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely is more than 30 mins, which means that you can forget all about waiting for a whole day so as to get support. The support service is available for all the server-related matters, which includes the pre-installed software. If you need assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all the packages.